Communications at Work Essay Example | Topics and Well Written Essays - 2000 words

Communications at Work - Essay Example Communication at work is one of the most important factors that determine how we perform our duties. Communication at work is takes the form of a dyad communication as we communicate with our managers vertically and we also communicate with our fellow workers horizontally. Effective communication is very important for efficient functioning of the dyad. However it has been shown that there are many factors that can affect the way we communicate with one another in the work place. Failure of communication at work can be a barrier to creating of an effective working environment as since it becomes difficult to understand each others. There are many barriers to effective communication in the workplace. This can result from environmental factors in the work place and at the same time it can be due to personal factors. However it has been shown that personal factors are the leading cause of barrier to communication in the work place as compared to environmental factors. Personal factors including the way we express ourselves during communication, attitudes and other factors have been shown to act as barriers to effective communication at the work place. This has adverse effects on the relationship in the dyad as we have described. Let us look at some of the personal factors that affect the communication process. Direct communication is one of the most commonly used means of communication at work... In this regard words are carefully chosen to communicate the message that we want to pass. However the way we choose words to pass our message has a lot of effect on other people. Certain words if used are likely to create a certain kind of expression to the person in the sense that they may emphasize or deemphasize the importance of the message that we are communicating at work. Attitudes Words are used careful when communicating to create and affect attitude. Word can be used to give a new attitude or alter the existing attitude about something or someone. However there has been a creative way in the use of the world in order to have such an effect. An attitude can be defined as a feeling towards someone or towards something. One may develop a positive or a negative attitude towards someone and this will affect the way they two people relate. It is usual that at first encounter, people usually have a neutral attitude towards something or towards someone. But as they interact with time, they tend to develop a positive or a negative attitude toward. This is usually affected by the judgment that people make from such an interaction. (Baby Center UK, 2008) As we communicate in the work place, we tend to form different kinds of attitudes. We may have a neutral attitude towards each other when we meet but as we interact we tend to change attitudes. In our communication process words play an important role as they alter the perception we had about someone or about something that we have related with in the work place. The way we choose our words to communicate with others also affects their attitude about us. In the dyad there are expectations that the supervisors or the managers may be expected to use authoritative

Analysis the case study Essay Example | Topics and Well Written Essays - 750 words

Analysis the case study - Essay Example â€Å"The second phase of the research was based on short personal interviews with members of the public, carried out in the streets of Central Manchester† (Peter W. Tumbull, Sheena Leek and Grace Ying, (2000), p.152)A mixture of open and closed-ended questions were used for this purpose. The above research philosophy succeeded in bringing out some statistics about the customers confusion over buying a mobile phone. The research was successful in establishing the earlier findings about the customer confusion once again. Because of the over dependence of secondary data, there may be some errors in the statistics. Most of the companies will never submit original data to the government agencies and The research succeeded in predicting a bright future growth to the mobile the mobile phone industry. It provided important statistics about the different age group preferences in purchasing mobile phones which will be useful for the manufacturers to change their designs to target specific segments in the consumer industry. Among the percentage of users, the result finds that users are still inclined to be younger age groups, with a peak among 25-34-year-olds. In addition, the findings also found that there are differences in the buying criteria and the usage amongst consumers (See Table 6.1). This infonnation could be used to produce specific market strategies for different types of consumers. The results further support the applicability of past research (Peter W. Tumbull, Sheena Leek and Grace Ying, (2000), p.161). The research failed to collect data about consumer’s confusion over the usage of mobile phones with respect to health related issues. The fear about the dangers caused by the mobile phone and tower radiations is growing among the public. At least a small percentage of the public is reluctant in using mobile phones due to their fear about the health issues. This research failed to address such people. The main objective of the research was to